SLO (1). Communication and Relationship Management - The ability to communicate clearly and concisely with internal and external customers, establish and maintain relationships and facilitate constructive interactions with individuals and groups. This domain includes Relationship Management, Communication Skills, and Facilitation and Negotiation
SLO (2). Leadership - The ability to inspire individual and organizational excellence, create a shared vision and successfully manage change to attain the organization’s strategic ends and successful performance. Leadership intersects with each of the other four domains. This domain includes Leadership Skills and Behavior, Organizational Climate and Culture, Communicating Vision, and Managing Change.
SLO (3). Professionalism - The ability to align personal and organizational conduct with ethical and professional standards that include a responsibility to the patient and community, a service orientation, and a commitment to lifelong learning and improvement. This domain includes Personal and Professional Accountability, Professional Development and Lifelong Learning, and Contributions to the Community and Profession.
SLO (4). Knowledge of the Healthcare Environment - The understanding of the healthcare system and the environment in which healthcare managers and providers function. This domain includes Healthcare Systems and Organizations, Healthcare Personnel, The Patient’s Perspective, and The Community and the Environment.
SLO (5). Business Skills and Knowledge - The ability to apply business principles, including systems thinking, to the healthcare environment. This domain includes General Management, Financial Management, Human Resource Management, Organizational Dynamics and Governance, Strategic Planning and Marketing, Information Management, Risk Management, Quality Improvement, and Patient Safety.